By THE WALL STREET JOURNAL
Published on July 24, 2025
Walmart is overhauling its AI agent strategy as it aims to simplify the user experience.
Agents refer to artificial intelligence tools that can independently take some action on behalf of a user, and Walmart in recent months has built dozens. Maybe too many, since they were typically accessed through different interfaces in different systems, and things were starting to get confusing for users.
Now the retail giant is taking a step back and consolidating all those agents into four discrete interfaces it calls “super agents.” One is for customers, one is for employees, one is for engineers, and one is for sellers and suppliers, the company said. The super agent for each group will tap the capabilities of a number of behind-the-scenes agents, all in a single unified experience.